Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.


The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is an emergency then you should attend the Accident & Emergency (A+E) Department at:

St Peter's Hospital A+E Dept, tel: 01932 872000.

A+E should only be used if you are seriously ill or it is an emergency.

Urgent Problems during Surgery Hours

If you have an urgent problem during surgery hours call the surgery on 01932 565655.

We operate a Triage Service, so the receptionist will take your details and ask the Duty Doctor to phone you back. If you turn up in person for an on the day appointment you will need to be able to take a call from the Duty Doctor.

For information about how our Triage Service works for on the day urgent appointments, please see our Appointments page.

How to Get Healthcare Advice & Assistance when the Surgery is Closed

If you have an urgent medical problem outside normal surgery hours (our opening times can be found here), and you need help fast, but it is not life threatening - CALL 111 - Available 24 hours a day, 365 days a year.

NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.