Appointments

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APPOINTMENTS

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How to Book Your Appointment

  1. Online using Patient Services:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service:
    See our Registration Notes for details.
  2. By Telephone:
    Call 01932 565655 during our opening hours.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

About our Appointments System

Urgent (Same Day) Appointments

The receptionist will take your details and ask the Duty Doctor to phone you back. If you turn up in person for an on the day appointment you will need to be able to take a call from the Duty Doctor.

The receptionist will ask for some details of the problem you have phoned about. This allows the Duty Doctor to see on the computer screen when there is a call that should be made as a priority e.g. a sick child or someone with chest pain.

If you do not want to discuss your problem with the receptionist that is perfectly acceptable; they will take your details and ask the doctor to phone you in the usual way.

The Duty Doctor will then phone you back within the hour (or more quickly) take a history of your problem and arrange the appropriate appointment or treatment.

For some cases face to face is not necessary. We also do believe that it is not appropriate for a receptionist to assess the urgency of a problem. Our research has shown us that the best way forward to provide a safe, responsive appointment system was to move to Telephone Triage.

Telephone Triage by a Doctor has many advantages for our patients

  • Easy, fast access to a Doctor on the phone
  • Patients are not just offered appointments 2 weeks in the future by a receptionist - their needs are assessed quickly and expertly by the Duty Doctor and they are usually seen that day or later in the week by arrangement with the Duty Doctor
  • The history is taken over the phone by the Duty Doctor, this means that at the actual appointment more time is available to discuss and deal with the patients’ needs than if a full history had to be taken in the 10 minute slot
  • Patients who are genuinely ill can be seen that morning or afternoon as they will have been prioritised by the Doctor. Sometimes patients can be reassured and seen at a later agreed time.
  • Patients who have minor problems or queries can often be dealt with by a phone call
  • Patients who work all day do not have to take time off work to visit the surgery to discuss a problem that could have been dealt with over the phone
  • In some cases the Doctor may refer you to a nurse practitioner for treatments
  • The system minimises the time Doctors are tied up in surgery seeing minor problems and maximises their availability to be able to deal with the acutely unwell patient and for seeing their regular patients
  • It allows the practice the capability to deal with patients with sudden or acute problems who need to be seen urgently

If You Want to Book an Appointment in Advance

The appointment books are made up 4 weeks in advance so if you want a routine appointment with a doctor of your choice you can either book on-line or by telephoning the surgery.

48 Hour Access Appointments

We have a certain amount of appointments which are available to book from 2pm each day to see a doctor in 2 days time. These are routine 10 minutes appointments. They are limited so will be booked on a first come first served basis and we cannot guarantee the doctor of your choice but we will of course always try to book you with your preferred Doctor.

Telephone Appointments

All doctors have an allocate amount of telephone appointments for their patients to discuss on-going problems, test results, etc. These need to be booked in advance and the Doctor will call you back.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. For further information please see our Chaperones policy.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Cancel Online (Alternative Method - No Login Required):
    Cancel your Appointment Online.
  3. By Telephone:
    Please call us on 01932 565655.
  4. By Fax:
    You can send us a fax us on 01932 571842 to cancel your appointment.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.